The 15-plus member group is focusing on COVID response, but also screens for medical issues, mental health and substance use disorders or other social needs that may be adversely affected by the pandemic. The team also provides education and support for COVID-19 prevention, testing and vaccination.

Sanford uses Health Guides and Health Navigators to identify member challenges and develop solutions to connect them to the resources they need. They help with financial and prescription assistance, identify barriers and help members build relationships with care teams.

The Minnesota Legislature and Gov. Tim Walz recently took decisive action to pass an extension of the reinsurance program before the April 1 deadline. The impact of the program varies, but in real dollars, Minnesotans in the individual market will be paying between $500 and $4,600 less than they otherwise would pay without reinsurance. 

By helping to coordinate preventive health care and explaining medical instructions for patients with complex and chronic physical and mental conditions, care coordination can reduce the use of the emergency room or readmission to the hospital. Watch the video to learn more.

For the transgender and non-binary community, significant health inequities exist. Alex Jackson Nelson, a gender services consultant at Blue Cross Blue Shield of MN, helps transgender and non-binary members navigate the system. Watch the video to learn more.